Refund policy
We want you to feel just as good about your order when it arrives as you did when you added it to your cart!
Changed your mind? We accept returns of eligible merchandise within 14 days of delivery. Items must be unworn, unused, unwashed, and in their original condition.
For hygiene reasons Any scrub cap that has been worn, washed, altered, or shows signs of use cannot be returned or exchanged.
Something wrong with your order? If you received the wrong item or your order arrived damaged or defective, contact us within 3 days of delivery. Include your order number and photos so we can get it taken care of.
Refunds After your return is received and inspected, we'l let you know whether your refund has been approved. Approved refunds will be returned to the original form of payment. Original shipping charges are non-refundable.
Return shipping Return shipping is the customer's responsibility for standard returns. If the mistake was ours or your product arrived damaged/defective, Cute on Shift will take care of the return shipping.
Items that can't be returned Gift cards, clearance/final sale merchandise, and customized or personalized items are final sale.
Need to start a return? Contact us at hello@cuteonshift.com with your order number and we'll provide the next steps.